Random Walk Privacy Policy

Effective date

This Privacy Policy is effective May 18, 2026. It explains how Random Walk 株式会社 collects, uses, and protects information submitted through this website.

Scope

This policy applies to the public Random Walk website, contact forms, and related business inquiry workflows. Project-specific systems, support channels, repositories, or customer-controlled deployments may be governed by separate written agreements.

Information we collect

A contact inquiry may include name, work email, company, role, industry, use case, deployment target, data sensitivity category, air-gapped requirement, on-site introduction preference, timeline, support preference, compliance constraints, message content, consent status, locale, page origin, and UTM source.

The first-contact form does not include a file upload field and is not intended for confidential files, source code, customer records, patent drafts, legally privileged material, private keys, or trade secrets.

How we use information

We use inquiry information to understand the requested workflow, route the request, assess whether Random Walk can help, schedule follow-up, prepare a technical scoping conversation, improve website communication, and maintain ordinary business records.

We do not sell personal information.

Contact-form confidentiality

Please describe categories, constraints, deployment boundaries, and review requirements only. If sensitive material is needed later, Random Walk and the customer will agree on an appropriate review channel before anything is shared.

Sharing and processors

We may share inquiry information with service providers that help operate the website, process forms, host email, manage scheduling, or support business operations. These providers are expected to process information only for the relevant service purpose.

We may disclose information when required by law, to protect rights and security, or in connection with corporate administration.

International transfer

Because website, email, and form infrastructure may operate across regions, inquiry information may be processed outside the country where it was submitted. We use reasonable administrative and technical measures appropriate to the nature of the information.

Retention

We retain inquiry information for as long as needed to respond, maintain business records, manage legal or operational requirements, and understand customer communication history. Retention may vary by communication channel and project context.

Security

We use reasonable technical and organizational safeguards for website inquiry information. No internet transmission or electronic storage method is perfectly secure, and this policy does not create a guaranteed-security or certification claim.

Customer-controlled deployment boundaries

Random Walk's services may involve discussions about customer-controlled environments, local model workflows, dataset packages, LoRA adapters, evaluation reports, and deployment runbooks. Those project materials are not collected through the public first-contact form unless separately agreed in writing.

Choices and updates

You may contact us to request correction, deletion, or review of inquiry information where applicable. We may update this policy as the website, business, or legal requirements change.

Children and contact

This website is intended for business users and is not directed to children. Questions about this policy can be sent to privacy@random-walk.co.jp.